Refund policy

At Buy & Mix, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

• You may request a return within 14 days of receiving your item.

• The item must be in its original condition, unused, with tags, and in original packaging.

• Items that arrive damaged or defective are eligible for a free replacement.

Non-returnable items

• Gift cards

• Clearance items

• Personalized products

Refunds

• Once your return is received and inspected, you’ll receive an email notification.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Please note: Your bank may take additional time to finalize the refund.

Exchanges

The fastest way to get the item you want is to return the item you have and place a new order once the return is accepted.